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Deploris

Desktop support that shows up remote or on-site.

Managed end-user support L1, L2, and L3 via ticketing, chat, or phone, with on-site dispatch for anything that can’t be fixed remotely.

Tiered desktop support with SLAs, ticketing, and on-site dispatch for Windows, macOS, Microsoft 365, and identity.

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What it is

Managed end-user support L1, L2, and L3 via ticketing, chat, or phone, with on-site dispatch for anything that can’t be fixed remotely.

Who it's for

Companies that want a single accountable partner for user support instead of juggling multiple providers.

Outcomes you can expect

  1. 1

    Onboarding

    Knowledge transfer, tooling, ticket taxonomy, escalation matrix.

  2. 2

    Steady state

    Tiered support with on-site dispatch as needed.

  3. 3

    Reporting

    Monthly report: volume, SLA hits, common issues, proposed fixes.

  4. 4

    Continuous improvement

    Kill top ticket categories with runbooks, self-service, or platform changes.

Common questions

Which operating systems and platforms do you support?
Windows, macOS, Microsoft 365, Google Workspace, and identity providers Entra ID, Okta, Google. Linux desktop supported on request.
What tier structure do you use?
L1 first-touch (scripted) with 4-hour SLA, L2 specialist (remote) with 2-hour SLA, L3 senior (remote or on-site) with 15-minute SLA for business-impacting incidents.
Do you offer on-site dispatch?
Yes. On-site dispatch for anything that cannot be fixed remotely available in US and DE service regions.

Related reading

Glossary

Written scope within one business day.

Tell us your situation. We reply with a proposed SLA, timeline, and price band.

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