IT Infrastructure Support that keeps you online.
Ongoing operation of your core IT stack servers, storage, switching, firewalls, and virtualization under a written service-level agreement.
Proactive monitoring, patching, capacity planning, and 24/7 response for the servers, storage, and network your business runs on.
What it is
Ongoing operation of your core IT stack servers, storage, switching, firewalls, and virtualization under a written service-level agreement. We do the monitoring, the patching, the capacity work, and the after-hours calls so your team can focus on the business.
Who it's for
Mid-market companies with growing infrastructure and small internal IT teams that need senior operators without the cost of hiring them full-time.
Outcomes you can expect
- 99.9%+ verified uptime for supported systems
- 15-minute median first-response time on Priority-1 incidents
- Documented runbooks your team can operate from
- Quarterly capacity reviews so you spend on infrastructure that actually matters
- 1
Baseline audit
Two-week discovery covering inventory, health, security posture, and SLA gaps.
- 2
Cutover to managed
Monitoring, alerting, ticketing, and runbook migration completed under change control.
- 3
Steady-state operation
Weekly patching windows, monthly review, quarterly capacity plan, on-call rotation.
- 4
Continuous improvement
We propose (and, on approval, deliver) upgrades that shrink incident volume and cost.
Common questions
What does IT infrastructure support cover?
What response targets do you commit to?
Do you support hybrid cloud?
Use-case pillar
MSP handoff to managed IT for the mid-market. →
A documented transition from a reactive break-fix MSP, or a junior managed provider that has outgrown your estate, to a mid-market-grade managed-IT contract with written SLAs, 24/7 on-call, and no coverage gaps during cutover.
Related reading
Glossary
Written scope within one business day.
Tell us your situation. We reply with a proposed SLA, timeline, and price band.