Break-fix maintenance with real SLA teeth.
When something breaks, we’re contractually obligated to be there with parts, tools, and a technician inside the SLA window you signed.
Time-bound break-fix for servers, network gear, endpoints, and peripherals same-day or next-business-day.
What it is
When something breaks, we’re contractually obligated to be there with parts, tools, and a technician inside the SLA window you signed.
Who it's for
Any business where hardware failure directly costs revenue or productivity.
Outcomes you can expect
- Same-business-day or 4-hour response tiers
- Managed spare pool for critical parts
- Root-cause reporting on repeat failures
- Warranty and RMA handled for you
- 1
Trigger
You (or our monitoring) opens a P1/P2/P3.
- 2
Dispatch
Technician + parts routed within SLA.
- 3
Repair
On-site fix, or swap-and-repair-off-site.
- 4
Report
Written incident report and follow-up actions.
Common questions
What SLA options are available?
Same-business-day 4-hour window; next-business-day 24-hour window. Weekend coverage optional per contract.
Do you keep a spare pool?
Yes a managed spare pool sized to the client fleet, with rotation policy and refresh cycle documented per contract.
Which hardware is covered?
Servers, network gear, endpoints, and peripherals. Vendor-specific repairs honored through our partnerships (HPE, Dell, Lenovo, Cisco, HP, Apple).
Related reading
Written scope within one business day.
Tell us your situation. We reply with a proposed SLA, timeline, and price band.