15 questions for every AI vendor.
From encryption through data governance, exit clauses, and the EU AI Act. Tick what your current or prospective vendor meets. Score and critical gaps appear immediately.
Vendor encrypts customer data at rest with keys you can rotate (or BYOK/HSM available)
Security·critical
TLS 1.2+ enforced on every ingress and egress path
Security·critical
SAML/OIDC SSO available on the plan you can afford
Security·important
Admin audit log is complete, immutable, and exportable
Security·important
Customer data is explicitly excluded from model training, in writing
Data governance·critical
Prompt/response retention controllable (zero-retention option exists)
Data governance·important
EU data residency available (Frankfurt or similar) under SCCs or new EU-US framework
Data governance·important
Public uptime history (not just a promised SLA target)
Operational·critical
Named incident-response contact, median response time disclosed
Operational·important
Full data export in a documented format, included on every plan
Operational·critical
Pricing is transparent or at least a defensible band is given before DocuSign
Commercial·important
Exit clause: pro-rata refund + data return within 30 days of cancellation
Commercial·critical
SOC 2 Type II or ISO 27001 certificate (not "SOC 2 planned")
Compliance·important
Standard DPA/AV-Vertrag available without renegotiation
Compliance·critical
Written stance on the EU AI Act and the risk tier they operate under
Compliance·nice-to-have
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