Data center support that treats the SLA as sacred.
Hands, eyes, and process inside your data center installs, patching, decommissions, and 24/7 remote hands with strong change discipline and full audit.
24/7 operations, remote hands, structured cabling, and PDU/rack management under strict SLA.
What it is
Hands, eyes, and process inside your data center installs, patching, decommissions, and 24/7 remote hands with strong change discipline and full audit.
Who it's for
Colo tenants and enterprise data-center operators who need reliable execution without maintaining 24/7 headcount.
Outcomes you can expect
- 24/7 remote hands with 15-minute median P1 first-response, 1-hour P2, next-business-day P3
- Monthly uptime target of 99.9%+ on infrastructure we operate
- Cable and rack hygiene that survives audits
- Full audit trail on every change, ticketed, reviewed, reversible for at least 48 hours
- Vendor-neutral we manage your kit, not a resale of ours
- 1
Onboarding
Cage walk, contact tree, escalation, access process.
- 2
Steady state
24/7 remote hands + weekly planned windows.
- 3
Change control
Every action ticketed, reviewed, logged.
- 4
Audit + reporting
Monthly report on activity, SLAs, and risk items.
Common questions
What does "remote hands" include?
What SLA do you commit to for data-center engagements?
Do you support colo + on-prem both?
Use-case pillar
Data center 24/7 remote hands for colo tenants. →
In-cage execution for colocation tenants and small on-prem operators who need change windows, break-fix response, firmware updates, and audit-trail reporting without running a round-the-clock team in every facility.
Related reading
Glossary
Written scope within one business day.
Tell us your situation. We reply with a proposed SLA, timeline, and price band.