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Glossary · Data Center Maintenance

Method of procedure (MOP)

A method of procedure, or MOP, is a written, step-by-step plan for carrying out a specific change or maintenance task on critical equipment, including prerequisites, checks, expected results and a back-out plan.

Also known as: MOP, method of procedures, MOP document

What is Method of procedure (MOP)?

A method of procedure sets out exactly how a technician will do a piece of work that changes the state of critical equipment. Uptime Institute describes it as a step-by-step sequence of actions, written so that different technicians following it get the same result.

A good MOP typically has basic information such as title, author, approver and version, then prerequisites, safety steps, special tools and parts, numbered steps with the expected result of each, and a back-out plan if a check fails. Technicians usually mark each step as completed with initials and a time.

A MOP is different from a standard operating procedure, which is the broader document for how routine work is done, and from an emergency procedure, which covers urgent events. The exact boundaries are used differently across organizations, and Uptime notes that practitioners hold a range of views on these terms.

How it shows up in practice

  • Ask for a MOP for any change to power, cooling or network paths where a mistake could cause an outage.
  • Have the customer approve the MOP before the change window, and confirm who is on call on both sides.
  • Make sure the MOP includes how to test success and how to go back to the previous state.
  • Keep the signed copy with the closeout records so the change is traceable.

Sources and further reading

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