Desktop Support (Remote and Onsite)
Desktop Support (Remote and Onsite).
Keep every user productive with responsive, expert support.
Overview
What is Desktop Support (Remote and Onsite)?
Desktop support services provide first- and second-line technical assistance for end-user computing issues. This includes troubleshooting hardware and software problems, installing and configuring applications, managing peripherals, and resolving connectivity issues. Support is delivered remotely via helpdesk tools or in person by on-site engineers embedded at your locations.
DELIVERABLES
What we deliver.
PROCESS
Five-phase engagement.
- 1
Service Design
Define SLAs, coverage hours, ticket routing rules, and escalation paths in collaboration with your IT management team.
- 2
Engineer Onboarding
Select, vet, and onboard engineers with the certifications and experience your environment requires. Provide site-specific training.
- 3
Transition & Go-Live
Run a parallel support period alongside your existing team, validate processes, and cut over to full Deploris-managed support.
- 4
Steady-State Operations
Deliver ongoing support within agreed SLAs. Conduct weekly ticket reviews and monthly service reviews with your stakeholders.
- 5
Continuous Improvement
Analyze recurring incidents, recommend automation and self-service options, and update knowledge bases to reduce ticket volumes.
SPECIALIZATIONS
Desktop Support (Remote and Onsite) services.
Coverage
Available in all 75+ covered metros.
COMPARE
Which desktop support model fits?
Choose the models you are weighing.
| Best for | Hands-on fixes at offices, factories or retail locations | End-user issues that can be solved without a visit | Sites that need a permanent local IT presence |
|---|---|---|---|
| How it is delivered | Permanent or rotational engineers on site | Phone, chat and remote desktop tools | Long-term, full-time engineers embedded at your sites |
| Physical work such as swaps and moves | Yes | No, a visit is needed | Yes |
| Service levels | Agreed per engagement | Defined service levels | Agreed per engagement |
FAQ
Frequently asked questions.
What are your standard support hours?
Can your engineers use our ticketing system?
How quickly can you ramp up additional engineers?
Do you provide bilingual or multilingual support?
How do you handle VIP users?
QUOTE
Request a quote.
Share a few details and we will come back with the next steps.
Get started
Need engineers on site? Tell us where.
Tell us the sites, the scope and the timeline. We reply with a written plan.