Smart Hands & Remote Hands
Smart Hands & Remote Hands.
Your eyes, hands, and expertise in any data center, any time.
Overview
What is Smart Hands & Remote Hands?
Smart hands (also called remote hands) services provide on-demand physical support at data center facilities where you do not have local staff. Engineers execute tasks directed by your remote team: power cycling equipment, cable patching, visual inspections, hardware component swaps, media rotation, and cross-connect installations. The service bridges the gap between your remote monitoring and the physical reality in the data center.
DELIVERABLES
What we deliver.
PROCESS
Five-phase engagement.
- 1
Request Submission
Submit your smart hands request via email, ticket, or phone with a clear description of the task and any safety or access considerations.
- 2
Acknowledgement & Dispatch
We acknowledge the request within SLA, confirm the scope, and dispatch an engineer to the facility with any required materials.
- 3
Task Execution
The engineer performs the task, following your instructions and communicating progress in real time via phone, chat, or your preferred channel.
- 4
Verification & Evidence
Capture photographic evidence of the completed work, verify the outcome with your remote team, and confirm task completion.
- 5
Documentation & Closure
Log the work notes, attach evidence, and close the request in your ITSM system with time and materials recorded.
SPECIALIZATIONS
Smart Hands & Remote Hands services.
GUIDES
Guides and checklists.
Coverage
Available in all 75+ covered metros.
COMPARE
Remote hands, smart hands or project work?
The terms overlap. This is how we scope them.
| Best for | Precise tasks you can describe step by step | Tasks where the engineer may need to troubleshoot | Planned refreshes, migrations and decommissioning |
|---|---|---|---|
| Who decides the steps | You, in the request | You, with the engineer adding troubleshooting | A written method of procedure agreed in advance |
| How it is requested | Ticket, email or phone | Ticket, email or phone, with more context | A scoped engagement with a plan |
| Skill level | Guided tasks | Guided tasks plus diagnostics | Senior engineers where the work needs them |
| What you receive | Photos and work notes | Photos and work notes | Photos, records and a closeout report |
FAQ
Frequently asked questions.
What is the difference between smart hands and remote hands?
How quickly can you respond to a smart hands request?
Can your engineers troubleshoot, or do they only follow instructions?
Do you operate in my data center?
How do you handle confidential or sensitive equipment?
QUOTE
Request a quote.
Share a few details and we will come back with the next steps.
Get started
Need engineers on site? Tell us where.
Tell us the sites, the scope and the timeline. We reply with a written plan.