IMAC & Projects
Adds & Changes.
On-demand modifications to existing IT configurations, from hardware upgrades and peripheral additions to software and network changes.
Overview
What is Adds & Changes?
Adds and changes services cover modifications to existing IT setups: adding a second monitor, upgrading RAM, swapping a keyboard, connecting a new peripheral, reconfiguring software, or changing network settings. These are the day-to-day adjustments that keep workstations and infrastructure aligned with evolving user and business requirements.
WHY IT MATTERS
Why Adds & Changes matters.
Small IT requests are easy to underestimate. A second screen here, a different docking station there, a printer that needs repointing, a user who needs a different license. Handled informally, these tasks pile up in inboxes, get done inconsistently, and leave the asset register describing a workplace that no longer exists. The next audit, refresh or move then starts from bad information. There is also the user experience: a request that sits without an owner or a date quickly becomes a complaint, even though the work itself takes a short visit.
Good delivery treats each request as a small controlled change. It has a description approved by someone with the authority to approve it, a check that the parts and settings are compatible, a clear completion test, and an update to your records. Requests that arrive in similar groups can be batched into scheduled visits, while urgent ones are handled separately. The practical result is a queue you can see, a trail showing who changed what and when, and fewer undocumented tweaks surprising whoever supports the device next.
SCOPE
Scope of service.
- 01Monitor additions, upgrades, and stand installations
- 02RAM, SSD, and component upgrades
- 03Peripheral additions (docking stations, webcams, headsets)
- 04Software reconfiguration and license reassignment
- 05Network port changes and VLAN reassignment
- 06Printer relocation and driver reconfiguration
- 07CMDB and asset register updates for every change
CHOOSING
Choosing this service.
What to decide before you order, and what sits outside the scope.
Batched visits or on-demand requests
If requests arrive steadily and many are not urgent, batching them into scheduled visits makes better use of engineer time. If users need changes quickly, on-demand dispatch fits better. Many organizations combine the two, with a routine round and a separate path for urgent work.
Name the approvers in advance
Decide who can authorize hardware additions, license changes and network adjustments, since these often sit with different people. Giving us the approver list at the start avoids stalled requests and keeps changes that affect security or cost from happening without the right sign-off.
Change or repair
If the equipment works but needs to be different, that is a change. If something is broken, intermittent or behaving oddly, it is a repair, and break-fix is the better route. Mixing them in one request can hide a real fault behind an upgrade, so describe the symptom honestly.
Settle parts and warranty ownership
Say who buys parts, licenses and accessories, and whether devices are under manufacturer warranty or lease terms. Some upgrades affect warranty or must be done by an authorized party. Settling this first prevents an engineer arriving with the wrong part or the wrong permission.
Not included
- Diagnosing and repairing faulty equipment is break-fix work, which is quoted and tracked separately from a change request.
- Designing network policy, such as a new segmentation scheme, needs your network team or a separate engagement.
- Buying parts and licenses remains with you unless procurement support is agreed in writing beforehand.
- Training users and administering applications over time sit outside a physical change visit.
USE CASES
Typical scenarios.
A finance department requesting dual-monitor setups for 80 analysts ahead of the annual reporting season.
A design studio upgrading 40 workstations with additional RAM and high-resolution displays for a new rendering application.
A contact center adding headsets and webcams to 200 agent stations as the company transitions to video-enabled customer support.
PROCESS
How the work runs.
- 1
Capture the request
The request is written down with the device or location, the desired outcome, the requester and the approver. Anything unclear is queried before dispatch so the engineer arrives knowing what a finished job looks like.
- 2
Check feasibility
Compatibility, warranty position, available ports and licenses are reviewed. If the change is not possible as asked, the requester is told why and offered an alternative before any visit is booked.
- 3
Make the change
The engineer records the starting configuration, performs the change and keeps removed parts or settings noted so the change could be reversed if needed. Work follows the approved description and nothing beyond it.
- 4
Verify and record
The user or site contact confirms the result works as requested. The asset register, notes and any photos are updated so the next person who touches the device sees the real configuration.
RELATED
What you receive and where it applies.
Case studies are representative scenarios, not named clients.
RELATED
More IMAC & Projects services.
FAQ
Frequently asked questions.
How quickly can you complete an add or change request?
Do you carry common spare parts?
Can you perform changes in bulk?
How do you handle warranty considerations for component upgrades?
How should we submit requests?
What if the change cannot be done as requested?
Can a change be reversed if it causes problems?
QUOTE
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