Smart Hands & Remote Hands · Deliverable
Smart Hands Monthly Utilization Reports.
Monthly utilization reports showing request volumes and response metrics
Part of Smart Hands & Remote Hands. Last reviewed October 2026.
Quick answer
What is Smart Hands Monthly Utilization Reports?
A smart hands monthly utilization report is a recurring summary of how many requests you raised, what types of work they were, how much engineer time they used, and how response times compared with your agreed tiers. Deploris delivers it each month so you can right-size your plan, spot recurring faults, and review service performance.
WHAT THE WORK COVERS
What Smart Hands Monthly Utilization Reports includes.
- 01Request counts broken down by site, response tier, and task category
- 02Response and on-site times measured against the tiers in your written scope, with misses noted and explained
- 03Engineer hours used compared with any included allocation, plus billable time beyond it
- 04Recurring tasks and repeat faults, such as the same host rebooted several times or the same optic replaced twice
- 05Parts and consumables used, with a link to the underlying tickets
- 06Open items, follow-up recommendations, and suggested changes to tiers or retainer size
HOW WE DELIVER IT
How it is delivered.
- 1
Agree the metrics and definitions
We define what is counted and how: ticket created time, acknowledged time, arrival time, and closure time. Without agreed definitions, response metrics cannot be compared from month to month.
- 2
Collect data from tickets and logs
Figures come from the same ticket records and work notes your team already sees, so the report can be checked against source tickets line by line.
- 3
Review against tiers and allocation
Your engagement manager compares response and hours with the written scope, explains any missed targets, and identifies patterns in the request mix.
- 4
Deliver and agree actions
The report is sent each month with a short review call if you want one. Agreed changes, such as moving a task type to a different tier, are written into the scope.
INPUTS AND OUTPUTS
What you provide and what you receive.
You provide
- Preferred report recipients and any distribution rules
- Your own cost center, site, or business unit codes so work can be grouped correctly
- Access to ticket data or exports if requests are raised in your system and not ours
- Notes on planned projects that will change request volume in coming months
You receive
- A monthly report in PDF or spreadsheet form, in the format you prefer
- Response metrics reconciled to individual tickets
- Hours and parts summarized by site and category
- A written recommendation on tiers, retainer size, and recurring faults to fix at the source
WHEN IT FITS
When this is the right deliverable.
Finance is asking why remote hands spend moved month to month and you need a breakdown by site and task type.
You suspect a handful of unstable hosts or aging optics are generating most of your physical requests and want the data to prove it.
You are deciding whether a retainer with included hours would cost less than on-demand rates, and want actual usage before committing.
WHERE WE DELIVER
Delivered in 75+ metros across 11 countries.
Local, vetted engineers deliver this work on site across the United States and Western Europe, coordinated by one engagement manager.
QUESTIONS
Frequently asked questions.
What should a smart hands utilization report include?
How do monthly reports help reduce remote hands costs?
Can utilization reports be broken down by site or business unit?
Where does the report data come from?
MORE DELIVERABLES
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