Smart Hands & Remote Hands · Deliverable
Smart Hands Photographic Task Evidence.
Photographic evidence of completed tasks
Part of Smart Hands & Remote Hands. Last reviewed October 2026.
Quick answer
What is Smart Hands Photographic Task Evidence?
Photographic evidence for smart hands is a set of timestamped photos an engineer captures before, during, and after a data center task to show what was done. Deploris attaches labeled images of ports, indicators, asset tags, and cabling to the ticket, so your remote team can verify the result without traveling to the site.
WHAT THE WORK COVERS
What Smart Hands Photographic Task Evidence includes.
- 01Before and after photos of every port, cable, and component the engineer touched
- 02Close-ups of asset tags, serial numbers, and rack U position so the device identity is unambiguous
- 03LED state shots for servers, switches, PSUs, and drive bays, including link and activity lights
- 04Both ends of any patched or re-seated cable, with the label legible in frame
- 05A wide shot with the cage or rack identifier visible to confirm location
- 06A consistent file naming pattern using ticket number, rack, U position, and sequence
HOW WE DELIVER IT
How it is delivered.
- 1
Agree the photo standard by task type
A drive swap needs the bay, the old drive label, and the new drive label. A cable move needs both ends and the port number. We write this checklist once so photos are consistent across engineers.
- 2
Capture the before state
On arrival the engineer photographs the rack, the target device, and the current indicator and cable state. This protects both sides if a pre-existing fault is found.
- 3
Capture the after state and labels
When the task is complete, the engineer repeats each frame, adds close-ups of any new labels, and confirms the indicator state you expect to see.
- 4
Attach and verify with your team
Images are attached to the ticket and, where you want it, shared live on a call. Your remote engineer confirms the result before the request is closed.
INPUTS AND OUTPUTS
What you provide and what you receive.
You provide
- The facility's camera or photography policy, or written approval from the operator where one is required
- Rack, U position, and port details for each task
- Your preferred delivery channel, such as ticket attachment, email, or a shared folder
- Any areas or neighboring equipment that must stay out of frame
You receive
- A labeled photo set attached to each completed request
- Matched before and after pairs for every changed component
- A short photo index listing what each image shows and the capture time
- Evidence you can reuse in change records and supports your audit documentation
WHEN IT FITS
When this is the right deliverable.
Your team approves a change from a different country and needs proof that the right cable moved to the right port before closing the change record.
A vendor disputes whether a failed drive was actually replaced, and you want an image of the bay and the drive label as the record.
An internal audit asks for evidence that asset tags and rack locations match the CMDB for a set of devices.
WHERE WE DELIVER
Delivered in 75+ metros across 11 countries.
Local, vetted engineers deliver this work on site across the United States and Western Europe, coordinated by one engagement manager.
QUESTIONS
Frequently asked questions.
What photos should a remote hands engineer take after a task?
Can smart hands engineers take photos in any colocation facility?
Are smart hands photos timestamped and suitable for audits?
Can I watch the task live instead of waiting for photos?
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