Network & Security Support · Deliverable
Network Change Records Filed in Your ITSM.
Change records filed in your ITSM system for all network modifications
Part of Network & Security Support. Last reviewed October 2026.
Quick answer
What is Network Change Records Filed in Your ITSM?
Network change records are entries in your IT service management system that describe each modification to network equipment, including the plan, risk, approval, backout, execution times, and outcome. Deploris engineers follow your change process, create or update the records, and attach evidence so every change is traceable afterward.
WHAT THE WORK COVERS
What Network Change Records Filed in Your ITSM includes.
- 01Creation or update of change records in your ITSM tool, such as ServiceNow or Jira Service Management, using your change types and templates
- 02Implementation plans written step by step, with the devices, interfaces, and configuration lines affected by the change
- 03Risk and impact statements, the maintenance window, and the backout plan with a clear trigger for when to use it
- 04References to the approval from your change advisory board or change manager, recorded before any work begins
- 05Execution timestamps, the engineer who performed the change, and notes on anything that differed from the plan
- 06Closure notes with attached evidence, such as configuration diffs, test results, and photos, plus links to related incident or project tickets
HOW WE DELIVER IT
How it is delivered.
- 1
Align on your process
We learn your change categories, approval path, naming rules, and required fields, and agree who creates records and who approves them for this engagement.
- 2
Prepare before the window
The engineer drafts the implementation and backout plans, and your change manager approves them. No device is touched on a change that has not been approved.
- 3
Execute and annotate
During the window, start and end times are recorded, deviations are noted in the record, and the backout plan is used if its trigger conditions are met.
- 4
Close with evidence
After validation, we attach configuration diffs and test results, mark the outcome, and close or hand the record back to you per your process.
INPUTS AND OUTPUTS
What you provide and what you receive.
You provide
- ITSM access with a user account or an agreed integration that lets our engineers create and update change records
- Your change process documentation, including categories, approval rules, and blackout calendars
- Names of the change manager and approvers who sign off on work in scope
- Related ticket numbers for the incident, project, or request that the change supports
You receive
- Complete change records for each network modification, with plan, approval reference, and backout details
- Execution times and engineer names tied to each record
- Attached evidence such as configuration diffs, test results, and photos
- A summary list of all changes made during the engagement, matched to the closeout report
WHEN IT FITS
When this is the right deliverable.
Your policy requires an approved change for every device modification, and contractors have previously made changes that never appeared in the ITSM tool.
You are running a multi-site rollout and need one consistent change record per site so that your CAB can review progress and exceptions.
An audit needs a clear trail from each configuration change back to an approval and a person, which supports your compliance evidence.
WHERE WE DELIVER
Delivered in 75+ metros across 11 countries.
Local, vetted engineers deliver this work on site across the United States and Western Europe, coordinated by one engagement manager.
QUESTIONS
Frequently asked questions.
Do you file network change requests in our ITSM system?
Which ITSM platforms can your engineers work in?
Do you make network changes without an approved change record?
What evidence do you attach when closing a network change?
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