Rollout & Migrations · Deliverable
30-Day Hypercare Support After Go-Live.
Hypercare support window for first 30 days after go-live
Part of Rollout & Migrations. Last reviewed October 2026.
Quick answer
What is 30-Day Hypercare Support After Go-Live?
Hypercare is a time-boxed period of heightened support after go-live, when new devices or systems are most likely to expose faults. Deploris provides a 30-day window with issue triage, field dispatch, defect trending and daily visibility, then hands remaining items to your service desk with a documented known-issue list.
WHAT THE WORK COVERS
What 30-Day Hypercare Support After Go-Live includes.
- 01Dedicated intake route for rollout-related issues, separate from your general ticket queue
- 02Triage of each issue into remote fix, field visit, vendor escalation or training need
- 03Dispatch of a local engineer for hardware, peripheral, connectivity or configuration faults
- 04Floor-walking or office presence in the first days at larger sites
- 05Defect trending by site, model, image build or application to find root causes
- 06Fix rollout for recurring issues, such as a driver, policy or profile correction applied across affected devices
- 07Exit review with closed items, residual risks and a known-issue list for your service desk
HOW WE DELIVER IT
How it is delivered.
- 1
Define hypercare scope and routes
Before go-live we agree what counts as a hypercare issue, how users report it, severity definitions, response expectations and who at your service desk we hand off to.
- 2
Staff the first days
Engineers are scheduled on site or on call for the days when most issues surface, and larger locations get floor-walking support where scoped.
- 3
Triage, fix and trend
Each issue is logged and resolved remotely or in the field. We review tickets regularly for patterns, so one root cause is fixed once rather than many times.
- 4
Exit and hand over
At the end of the window we review open items with you, transfer anything remaining to your service desk with notes, and close hypercare in writing.
INPUTS AND OUTPUTS
What you provide and what you receive.
You provide
- Named service desk and project contacts for escalation during the 30 days
- Access to the ticketing tool or an agreed shared mailbox for hypercare issues
- Severity definitions and any response targets your users already expect
- Remote management access needed to resolve issues on deployed devices
You receive
- Issue log with category, site, resolution and time to resolve
- Weekly trend summary showing recurring defects and root causes
- Field visit records with engineer notes for each dispatch
- Exit report with closed items, known issues and the handover to your service desk
WHEN IT FITS
When this is the right deliverable.
A large number of users switch devices or operating systems on one date, and your service desk expects a spike in how-do-I and it-does-not-work tickets.
Critical teams such as trading, reception or clinical staff need a fast route to an engineer for the first weeks after migration.
You want recurring early-life defects traced to a driver, policy or image fault rather than handled as separate unrelated tickets.
WHERE WE DELIVER
Delivered in 75+ metros across 11 countries.
Local, vetted engineers deliver this work on site across the United States and Western Europe, coordinated by one engagement manager.
QUESTIONS
Frequently asked questions.
What is hypercare support after go-live?
How long should hypercare last after a device rollout?
Does hypercare include on-site engineer visits?
What is the difference between hypercare and normal break-fix support?
MORE DELIVERABLES
More from Rollout & Migrations.
QUOTE
Request a quote.
Share a few details and we will come back with the next steps.
Get started
Need engineers on site? Tell us where.
Tell us the sites, the scope and the timeline. We reply with a written plan.